Strategic Planning 2024 – 2028

CAPQuest 2024-2028 is CAPMC’s strategic planning and management tool based on the Balanced ScoreCard performance management system. CAPQuest will enable our organization to strengthen its vision and strategies and translate them into action. The tool will provide feedback about both the internal business process and external outcomes in order to continuously improve strategic performance results.

CAPMC's Strategic Plan 2024-2028

CAPQuest 2024-2028 will play an even more critical role in the Agency’s response to poverty and welfare reform. Accordingly, CAPMC’s four divisions-Community Services, Alternative Payment Program/Resource & ReferralHead Start, and Victim Services-are focused on fortifying our historical commitment to customer-directed quality services.


CAPMC will be recognized as a premier social service agency that eliminates the effects of poverty by helping people obtain knowledge and skills to achieve self-reliance and economic stability…one life at a time.

Strategic Goals

Premier Program and Customer Service

Strategic Result: Our programs achieve exceptional results, and our customers are highly satisfied with the quality of the customer services they receive.

Operational Excellence

Strategic Result: We have formal, integrated systems that enable the organization to achieve efficiency, effectiveness and exceed customer expectations.

Community Partnering

Strategic Result: We have an extensive effective network of community partners that achieves tangible results for our program participants.

Capacity Building

Strategic Result: The capabilities of our organization and employees are strengthened to better meet the needs of our community.

Program Based Strategic Plan

Admin, Fiscal, HR, IT

Community Services

Child Care Alternative Payment and Resource & Referral Program

Head Start

Victim Services